Shipping policy
FREE Standard UK Shipping on orders over £39!
We offer FREE standard shipping on UK orders over £39!
We also ship to Europe and many worldwide destinations!
Despatching your Order
We aim to despatch your lovely products super-quick within 2/3 working days. As everything is made by hand, there may be occasional circumstances where this takes longer. In that event, we will always contact you so you know.
Postage/Shipping
We are able to ship to the UK, and many Worldwide destinations. We are not currently shipping to Europe, post Brexit.
We are currently offering FREE regular postage on UK orders over £39
Here is a breakdown of our Postage/Shipping rates:
| Destination | Regular Parcels - up to 1 kg | Large Parcels - 1kg - 2 kg |
| UK | FREE standard delivery over £39 - up to 5 working days (Uses Royal Mail) |
|
| UK | Royal Mail delivery on orders less than £39 - £4.25 - up to 5 working days |
|
| UK | Royal Mail Faster Delivery - orders less than £39 - £5.50 - 2-3 working days |
|
| UK | Royal Mail Faster Delivery - orders over £39 - £3.00 - 2-3 working days | Royal Mail Faster Delivery - orders over £39 - £3.00 - 2-3 working days |
| Europe | N/A | N/A |
| Worldwide | £12.50 | £15.50 |
The shipping rate will be calculated automatically based on the parcel weight, and your location. In the event that you cannot find your destination country, please contact us at info@therosetree.co.uk and we will sort that out!
On average, UK orders with standard shipping will be delivered in 5 working days.
UK orders sent with Express shipping will be delivered in 1-2 working days.
Orders to Europe are usually delivered in 5-10 working days.
Orders to worldwide destinations take 10-14 working days.
In the event that you have not received your order please let us know so we can look into that for you.
Please note that any customs charges levied on international deliveries are your responsibility.
Postage/shipping will be added during the checkout process.
Is your Order a Present?
If you let us know, that your order is a present, we will be happy to include a personalised message from you. Let us know using the 'tell us about any special instructions' box on the check out page next to the check out button.
Payment
We accept payment by credit/debit card, Google Pay, Apple Pay or using a Paypal account.
Customer Accounts
Customers have the option to check out as a guest where no address information is saved, or using a customer account. The option to create a customer account is presented during the checkout process. We don't save any payment card details.