Orders & Postage
We now ship to Europe and many worldwide destinations! Plus we offer FREE shipping within mainland UK for orders over £30!
Despatching your Order
We aim to despatch your lovely products super-quick within 2/3 working days. As everything is made by hand, there may be occasional circumstances where this takes longer. In that event, we will always contact you so you know.
We are able to ship to the UK, Europe and many Worldwide destinations.
We are currently offering FREE regular postage on UK orders over £30, otherwise a standard postage cost of £3.99 will be added to UK mainland orders.
Here is a breakdown of our Postage/Shipping rates:
|Destination||Regular Parcels - up to 1 kg||Large Parcels - 1kg - 2 kg|
|UK||FREE - over £30 or £3.99||
FREE - over £30 or £3.99
The shipping rate will be calculated automatically based on the parcel weight, and your location. In the event that you cannot find your destination country, please contact us at firstname.lastname@example.org and we will sort that out!
On average, UK orders will be delivered in 2-5 working days. Orders to Europe are usually delivered in 5-10 working days. Orders to worldwide destinations take 10-14 working days. In the event that you have not received your order please let us know so we can look into that for you.
Please note that any customs charges levied on international deliveries are your responsibility.
Postage/shipping will be added during the checkout process.
The last day for regular UK orders to arrive in time for Christmas is December 21st, using Royal Mail's First Class service. Please place your orders by midday.
But for those last minute orders, from 20/12/15 we will be offering offering a 'Next Day Delivery' service for £7.95* This uses Royal Mail's Special Delivery Guaranteed service, which delivers on the next working day before 1pm. The cut off for Christmas 2016 is 1200 GMT on Thursday December 22nd.
Is your Order a Present?
If you let us know, that your order is a present, we will be happy to include a personalised message from you. Let us know using the 'tell us about any special instructions' box on the check out page next to the check out button.
We accept payment by credit/debit card, or using a Paypal account.
Customers have the option to check out as a guest where no address information is saved, or using a customer account. The option to create a customer account is presented during the checkout process. We don't save any payment card details.
We hope that you will be thrilled with your purchase. In the event of you needing to return it, please contact us for a returns number. Returns should be made within 7 days and products should be returned with seals intact.