The last thing I want for you, is another jar of stuff that will sit in your bathroom cupboard and you will never use.
The thing about being a small business is that it's personal. There is a real person - usually me - sitting behind the scenes. We are not another faceless brand. If you need help finding the right product for you, or you need advice, please reach out.
And in the event that something is not quite right, I will do everything I can to put it right.
My objective is to give you the best organic beauty products that you will love.
If it's not quite right, you can simply return your parcel within 30 days of receipt, with any seals intact for a full refund.
To return an item, please contact us for a returns number before sending your parcel back. Please also include your order number and reason for your return.
The address for returns is:
The Rose Tree Returns Dept
Unit 23 Morses Lane
Brightlingsea CO7 0SQ
Please use a tracked/insured returns service of your choice. I cannot be responsible for returned parcels that do not arrive.
In the event of a damaged parcel, I will always offer a replacement or refund. I take great care to deliver your goodies in perfect condition, but sometimes things do go wrong and bottles get damaged/broken.
It is possible to have an allergic reaction to essential oils and natural ingredients, and where you have sensitive skin, a patch test is always a good idea.
If this happens to you, please get in touch. If only a small amount of the product has been used, I will offer you a refund or will find you an alternative product that suits you better.
My objective is to give you beauty and wellbeing products that you love.
I am passionate about my organic products and stand by their ingredients and effectiveness!